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IT Help Desk Support, Ohio

Created 11/24/2022
Reference ITHEL019589
Category Information Technology
Country United States
State Ohio
Zip 43512
Salary Competitive
Core-Mark is one of the largest marketers of fresh, food, and broad-line supply solutions to the convenience retail industry in North America. Founded in 1888, Core-Mark, part of Performance Food Group's family of companies, offers a full range of products, marketing programs, and technology solutions in the U.S. and Canada.

At Core-Mark, you will discover a culture that enables you to grow, challenges you to achieve, and embraces you as family. Show us your power and come explore your opportunities with Core-Mark.

THE POWER OF ONE. STRENGTHENED BY ALL.

Responsibilities:
  • Provides technical support to internal and external users of the computer system.
  • Logs and solves problems in a strong customer service fashion.
  • Answers user inquiries regarding computer software or hardware operation to resolve problems.
  • Enters commands and observes system functioning to verify correct operations and detect errors.
  • Sets up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
  • Installs and performs minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
  • Reads technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
  • Refers major hardware or software problems or defective products to vendors or technicians for service.
  • Develops training materials and procedures, or train users in the proper use of hardware or software.
  • Confers with staff, users, and management to establish requirements for new systems or modifications.
  • Days of work are Sunday-Thursday
Requirements:
  • High School Diploma or Equivalent
  • MCP, A+ and Net+ Experience
  • Call center experience
  • Extensive knowledge in troubleshooting/diagnosing of computer hardware and network problems and providing resolutions
  • Ability to establish credibility to build and maintain strong relationships with customers, management, and other IT professionals.

Core-Mark Benefits:

At Core-Mark, we know your power comes from your overall well-being and the well-being of your family. That's why we offer a comprehensive benefits package that supports the health of you and your family. As a part of our family, your benefit offerings include:
  • Highly Competitive Medical, Dental, & Vision Coverage
  • Health Savings & Flexible Spending Accounts
  • Core-Benefits: Life, Disability, & Employee Assistance Program all paid for by Core-Mark
  • Work/Life Balance: Sick Leave, Vacation Time, Holidays, & Tuition Reimbursement
  • Financial Wellness: 401(k) Plan, Group Voluntary Benefits, Pet Insurance, Commuter Benefit, Employee Discounts, & Scholarship Opportunities for children of employees
Employer Core-Mark International, Inc.

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