The Risk Analyst (CTC) is responsible for handling Loss Control/Risk Analysis functions in the Corporate Risk Management department. The Risk Analyst will work closely with the Director of Risk (CTC), Risk Coordinator, and Risk Assistant as part of the Risk CTC team to primarily serve in a remote clinic Risk Manager role. Overall responsibilities comprise of managing incident data to evaluate compliance with Acadia Risk Management programming for the company's Comprehensive Treatment Centers (CTC clinics).
The Risk Analyst must be able to manage a high volume of tasks/projects simultaneously within inflexible time frames.
- Communicate with clinic staff to receive notification or information of adverse events, including coaching staff with mitigation efforts and investigation requirements. Includes communicating with new CTC Clinic Directors during onboarding for Risk Management programming.
- Compile and analyze information to build and complete incident files (both electronic and hard copy versions).
- Review CTC incident reporting for accuracy, including incident data deficiency correction and other incident record management tasks in the department's RMIS database known as RiskQual/H.A.S. (Healthcare Advisor Series).
- Initiate required incident follow-up and/or investigations, including researching in CTC Electronic Medical Record (EMR) systems.
- Generate multiple data reporting on a monthly and quarterly basis, and as needed or as requested.
- Analyze CTC incident data to track and identify trends in order to reduce risk exposures, prevent incident re-occurrence/loss, and improve the quality of care.
- Collaborate with CTC counterparts in the Corporate Quality & Compliance department regarding obligated reporting of incidents to outside regulatory agencies, and in relation to Risk Management/incident reporting in anticipation of regulatory surveys, inspections, and/or licensure initiated investigations.
- Arrange, prepare, conduct, and follow-up on the Risk & Safety Assessment clinic site visits. An onsite clinic visit may be for the purpose of conducting serious incident/Sentinel Event investigation tasks.
- Help monitor and respond to email correspondence received in the dedicated Risk CTC Outlook account.
- Participate in Risk/Incident Reporting training events.
- Support the Director of Risk (CTC) with various CTC Risk Management activities as needed.
- Participate with review and update of Risk Management policies, procedures, and other programs.
- Help support other Corporate Risk Management department members as necessary.
- Expectation of some cross-training in other functions within the Corporate Risk Management department.
- Perform other duties as assigned.
- Complies with organizational policies, procedures, performance improvement initiatives and maintains organizational and industry policies regarding confidentiality.
- Communicate clearly and effectively to person(s) receiving services and their family members, guests and other members of the health care team.
- Develops constructive and cooperative working relationships with others and maintains them over time.
- Encourages and builds mutual trust, respect and cooperation among team members.
- Maintains regular and predictable attendance.
- College degree or technical school coursework.
- Minimum 5 years job-related experience is preferred. Preference may be given to individuals who have experience, or who are well-versed in the Risk Management discipline, healthcare field, opioid treatment/substance use disorder recovery programs, social services profession, healthcare quality/compliance, medical professional litigation/claims management, or the insurance industry.
- Excellent interpersonal skills including the ability to interact and communicate effectively and professionally with individuals at all levels; both internal and external.
- Exercises sound judgment in responding to inquiries; understands when to route inquiries to next level.
- Ability to work professionally with sensitive, proprietary data & information while maintaining confidentiality.
- Self-motivated with strong organizational skills and superior attention to detail, as well as exceptional time management skills.
- Must be able to manage multiple tasks/projects simultaneously within inflexible time frames. Ability to adapt to frequent priority changes.
- Capable of working within established policies, procedures and practices prescribed by the organization.
- Advanced computer skills including Microsoft Office; especially Word, Excel, Access, and PowerPoint.. Preference may be given to individuals who have experience working in database systems.
- Knowledge of office administration procedures with the ability to operate most standard office equipment.
- English sufficient to provide and receive instructions/directions.
This position is an Individual Contributor
While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when circumstances
(e.g. emergencies, changes in workload, rush jobs or technological developments) dictate.