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Dir OMFS Clinical Operations - Oral and Maxillofacial Surgery, Philadelphia, Pennsylvania

Created 07/09/2021
Reference 9253763
Category Professional/Supervisory
Job type Full Time
Country United States
State Pennsylvania
City Philadelphia
Zip 19019
Salary Competitive

Supervision of the day-to-day administrative and clinical operations for Oral and Maxillofacial Surgery's multisite practices. Oversight of OMFS' clinical practices in Bryn Mawr, Center City, Torresdale and Navy Yard. Responsible for the implementation of the practices' objectives, policies and procedures. Responsible for maintaining offices that are efficient, friendly and geared to patient satisfaction, and that maximizes the utilization of physician time, office space and practice resources. Emphasis should be placed on the prompt and courteous treatment of all patients (phone and front desk registrar's, dental/surgical assistants, etc.), promoting a teamwork concept among the staff; and ensuring HIPAA compliance. The Operations Manager will act as a liaison between physicians, business manager and staff to ensure that all functions are performed in accordance with practice policies and physician expectations and in accordance with Department of Health and Joint Commission policies and procedures

  • Reviewing and approving clinical budgets, revenue projections, capital and operational expenses, clinical staffing levels based on patient volumes, and any other plans for allocation of fiscal or other resources to the facilities.
  • Assuring that employee performance reviews are conducted timely, with performance expectations and competence clearly defined and necessary improvements noted.
  • Assuring that all designated clinical facilities provide for orientation, in-service training and continuing education to ensure that staff members are competent to provide services.
  • Reviewing all clinical facility performance improvement plans and activities to measure and assess the quality of services provided.
  • Overseeing and providing direction to OMFS leadership regarding mission and objectives, expected productivity and efficiency, and compliance with TJUH Policies & Procedures.
  • Consulting with OMFS Chair and physician staff on a regular basis to evaluate leadership competence of clinical and administrative staff; keeps lines of communication open; works with OMFS managers to foster high employee morale and a positive work environment for employees.
  • Ensuring maintenance of physical properties in good and safe state of repair and operation.
  • Ensuring compliance with all regulatory agencies and governing health care delivery and the rules of accrediting bodies by continually monitoring OMFS operations, programs and physical properties, and ensuring changes where required.
  • Reviewing the plans for the achievement of each OMFS practice specific objectives and established goals, and periodically reviews, evaluates and updates such plans.
  • Maintaining overall responsibility for the implementation and compliance with HIPPA laws and regulations at all Facilities.
  • Develop and implement office policies under the direction of the Department Chair and Vice Chair.
  • Responsible for the OMFS Department's administrative and clinical operations I multiple sites including the new to be established navy yard Practice. Launch the Navy yard practice within the next 12 to 18 months...
  • Assure smooth patient flow by fostering interdisciplinary teamwork between clinical area, Front Desk and Attending/ Resident team in all practices
  • Assign procedure rooms, exam rooms, oversee procedure set up (including properly signed paperwork/consents) and coordinate Dental Assistant assignments.
  • Oversee and assume responsibility for all inpatient and outpatient Press Gainey surveys to assess departmental quality of patient care.
  • Work with office personnel from both offices to ensure that all staff comply with the following:
    • Greet all patients in a courteous, friendly manner
    • Adhere to all confidentiality and other policies under HIPAA and TJUH policies
    • Perform duties as dictated by TJUH policies
  • Review and ensure correct approach to patient flow through the offices.
  • Respond, or assure that appropriate personnel are responding to patient questions and concerns in a timely manner
  • Inform physicians about any equipment or any maintenance issues in the clinical area.
  • Monitor ACD (phone) reporting for volume, delays, staffing, and customer service and make changes to ensure appropriate coverage.
  • Ensure that staff answers phones as per policies and provide professional services to patients calling the practices. Ensure that all messages and information are given to the appropriate staff/faculty member in a timely manner.
  • Analyze and recommend changes in organizational systems, procedures, and policies for both practices.
  • Work with Business Manager to submit requests for payment and purchase orders as needed for the both practices.
  • Interacts with co-workers, visitors, and other staff consistent with the leadership standards and core values of the Hospital.
  • Represents OMFS on the Jefferson Performance Improvement Committee
  • Qualifications

    Full - Time (Days) 40 hours - week.


    Training in office management and staff supervision. Five to 10 years management of clinical and administrative environment. Bachelor's Degree required; Master's Degree preferred in business or health administration.


    Knowledge and certification if applicable of all software systems in the department within three months of hire.


    Minimum 5 years' experience in health care setting Knowledge of all 3 rd party payer requirements. Minimum 1-year experience as an office manager. Knowledge of all HIPAA requirements as they apply to patient information, confidentiality and office procedures. Competent in use of computer systems and applications (IDX). Skill in planning, organizing, and supervising. Skill in exercising initiative, judgment, problem-solving, and decision-making. Skill in developing and maintaining effective relationships with medical and administrative staff, patients, and the public. Ability to communicate effectively and clearly.

    Closing Statement

    Jefferson Health delivers state of the art healthcare services to patients throughout the Delaware Valley and southern New Jersey. Jefferson (Philadelphia University + Thomas Jefferson University) provides more than 8,400 students from nearly 40 states and 40 countries with 21st century professional education. Combined, we have over 30,000 employees.

    Jefferson Health, with 14 hospitals (seven are Magnet designated by the ANCC for nursing excellence) and 40+ outpatient and urgent care locations, offers a broad range of primary and complex, highly specialized care that touches the lives of more than four million patients annually. U.S. News & World Report has ranked Thomas Jefferson University Hospital among the nation's best in eight specialties. Jefferson Health also includes the NCI designated Sidney Kimmel Cancer Center; it is one of only 70 such centers in the nation.

    Thomas Jefferson University has ten colleges and three schools that offer more than 160 undergraduate and graduate programs. Our University is dedicated to inter-professional and transdisciplinary approaches to learning that offer a vibrant and expandable platform for professional education. Through this unique model, we are preparing our students for current and yet to be imagined careers.

    As an employer, Jefferson maintains a commitment to provide equal access to employment. Jefferson values diversity and encourages applications from women, members of minority groups, LGBTQ individuals, disabled individuals, and veterans.
    Employer Abington Hospital - Jefferson Health

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