|Category||Operations, Project Management|
ABM (NYSE: ABM) is a leading provider of facility solutions with revenues of approximately $6.4 billion and over 130,000 employees in 300+ offices deployed throughout the United States and various international locations. ABM's comprehensive capabilities include electrical & lighting, energy solutions, facilities engineering, HVAC & mechanical, janitorial, landscape & turf, mission critical solutions and parking, provided through stand-alone or integrated solutions. Founded in 1909, ABM provides custom facility solutions in urban, suburban and rural areas to properties of all sizes - from schools and commercial buildings to hospitals, data centers, manufacturing plants and airports.
REGIONAL ACCOUNT MANAGER
Operations, Project Management
Job Type/ FLSA Status
10 - 20%
The Regional Account Manager is responsible for cultivating a positive customer experience aligned with the Strategic Accounts structure. This includes the overall management of the customer relationship including understanding client objectives and in conjunction with ABM Operations, offering ABM solutions that can help the client to achieve those objectives. Additionally, this position acts as a single point of contact for the client for all aspects of contract compliance including service escalations, service delivery quality, SOW compliance, key performance indicators, invoicing and collections.
This position will work very closely with the Regional VP and members of the Regional management to ensure proper communications between the client and regional operations. This includes providing regional CBRs with Regional Management.
This position is responsible for maintaining a proactive line of communications to the client within the region supported and work closely with other RAMs to develop and deliver quarterly business reviews. This position will ensure that both ABM and Client standards are being achieved. A major key to success for this position is the ability to form and maintain strong relationships with both internal and external stakeholders.
The Regional Account Manager (RAM) function is a dual-pronged approach - a single point of contact for the Client, as necessary or required, and/or an extension of the RAM approach.
Single Point of Contact (SPOC) - while every strategic portfolio will not require a SPOC, in the instances where it is mandated by the client or it is aligned with the client's management structure for the Portfolio, a SPOC will be designated. The general requirements of this position are as follows:
Regional Approach - provides regional support to the various accounts that fall under the purview of the specific RAM region, as the SME, coordinating the efforts noted above in support of the POC (RAM or SAM) with the Client's regional structure.
Education, Required Skills & Competencies
New York, NY 10006 US (Primary)
ABM is an EOE (M/F/Vet/Disability/Gender Identity/Sexual Orientation)
California Consumers Notice http://www.abm.com/californiaprivacy