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Environmental Services Manager, New Orleans, Louisiana

Created 11/21/2020
Reference 60367
Category Healthcare, Operations
Country United States
State Louisiana
City New Orleans
Zip 70112
Salary Competitive
ABM (NYSE: ABM) is a leading provider of facility solutions with revenues of approximately $6.4 billion and over 130,000 employees in 300+ offices deployed throughout the United States and various international locations. ABM's comprehensive capabilities include electrical & lighting, energy solutions, facilities engineering, HVAC & mechanical, janitorial, landscape & turf, mission critical solutions and parking, provided through stand-alone or integrated solutions. Founded in 1909, ABM provides custom facility solutions in urban, suburban and rural areas to properties of all sizes - from schools and commercial buildings to hospitals, data centers, manufacturing plants and airports.

Job Title
Environmental Services Manager

Education
High School or GED

Career Level
Manager

Category
Healthcare, Operations

Job Type/ FLSA Status
Salaried Exempt

Travel Required
None

Shift Type
N/A

Job Description

Position Summary

Responsible for planning, organizing and directing activities of associates in Environmental Service department to ensure safe, smooth and efficient operations and providing the best patient experience possible.

Essential Duties
  • Plans and administers activities of the Environmental Services associates to ensure continuous operation and timely delivery of services.
  • Establishes priorities, assigns work, and monitors performance, quality and timeliness.
  • Assigns and reassigns work based on workload and daily priorities.
  • Gives direction, motivation and guidance to the Environmental Services Department to accomplish established standards to meet or exceed customer satisfaction.
  • Plans, organizes, and directs short and long term departmental activities in accordance with regulatory and accrediting organizations.
  • Functions as a resource to staff and hospital team members.
  • Communicates clearly and effectively with direct reports, the hospital team, the immediate supervisor, and inter-departmentally.
  • Demonstrates effective oral communication skills in the following: active listening, assertiveness, providing feedback/coaching, team building, and conflict management.
  • Demonstrates effective written communication skills in written reports.
  • Attends administrative meetings and participates in assignments as requested.
  • Assists the Director in ensuring that the assigned site is its fiscal responsibilities and operating within established budgetary guidelines.
  • Facilitates, creates, distributes and maintains all necessary reports and documentation for the multiple sites. Assures that Monthly and Hours Reports are consistently accurate and on time.
  • Plans and implements staff scheduling, position controls, and attendance control procedures.
  • Assures all supplies/equipment are purchased through approved vendors.
  • Assesses and utilizes appropriate data in order to improve operations.
  • Views everything with a process improvement mindset.
  • Reports all pertinent data to System Director/Director and ABM Healthcare Corporate Office in a timely manner.
  • Supports the implementation and administration of HSS Patient Experience Program.
  • Promotes a customer service mindset at all times to both internal and external customers.
  • Responds to all requests from customers with a can do attitude. Follows up on requests with a sense of urgency.
  • Supports TQM/Customer Services Initiatives.
  • Demonstrates commitment to achieving patient satisfaction and employee engagement targets for the organization and department(s).
  • Practices and promotes the customer skills as provided through on-going training and in-services, including customer retention and service recovery.
  • Develops/coaches associates to ensure fullest potential is reached.
  • Oversees the recruitment, hiring, training, development, performance evaluation and management of employees within assigned departments.
  • Ensures work assignments and schedules meet department and facility needs to maintain quality standards.
  • Ensures department Training Programs at all sites are being conducted within appropriate time frames.
  • Knows all procedures, union agreements, or employee personnel manuals and meets all regulatory agency requirements.
  • Maintains current knowledge of grievance and disciplinary procedures. Communicates effectively and maintains competent coaching and counseling skills during performance review and employee discipline process.
  • Demonstrates knowledge of applicable health and safety regulations and safety policies/procedures.
  • Ensures department compliance with all regulations and policies.
  • May participate in hospital and/or ABM safety committees.
  • Other duties as assigned


Minimum Requirements
  • High School diploma or equivalent required, Bachelor's degree preferred.
  • Must possess a minimum of five (5) year of proven work experience in a leadership role within the EVS department.
  • Must have knowledge on the use of personal computers in a Windows environment.
  • Experience in directing/managing a unionized workforce is strongly preferred.
  • Knowledge of Word Processing, Spreadsheets, and other assorted business software.
  • Ability to accurately review and process data and attend to detail.
  • Ability to establish priorities, work independently, and to accomplish objectives without supervision.
  • Ability to communicate in both written and verbal formats.
  • Ability to handle and resolve problems.
  • Industry specific certification/license may be required.


Location
New Orleans, LA 70121 US (Primary)

ABM is an EOE (M/F/Vet/Disability/Gender Identity/Sexual Orientation)

California Consumers Notice http://www.abm.com/californiaprivacy
Employer ABM Industries

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