Operations Manager, Store, Rocky Mount, North Carolina

Position Summary:

Manage overall operations and is responsible for the effective and successful management of CSRs, merchandising, inventory management and safety measures for a store.

Responsibilities:

• Recruit, interview, select, manage and train a team of customer service representatives and porters
• Ensure company established customer service standards are achieved
• Research and resolve invoice discrepancies
• Responsible for maintaining strict cash control procedures
• Full oversight of warehouse, inventory control, cycle counts, product merchandising and pricing standards
• Work closely with store's management team to set and/or implement and enforce policies and procedures
• Create store staffing schedules
• Ensures accuracy and integrity of product shipments
• Special projects as assigned

Qualifications:

• 1 to 3 years previous retail experience preferred
• Previous management or warehouse experience preferred but not required
• Must have excellent organizational and management skills
• Computer and clerical experience is preferred (MS Word and Excel)

• High school diploma or GED is required
• Full time retail schedule, including evenings/nights, weekends and holidays

Conn's History:

Conn's established in 1890 is a specialty retailer with approximately 4,500 employees and currently operating 130 retail locations in Alabama, Arizona, Colorado, Georgia, Louisiana, Mississippi, Nevada, New Mexico, North Carolina, Oklahoma, South Carolina, Tennessee, Texas and Virginia. The Company's primary product categories include:

• Furniture and mattress, including furniture and related accessories for the living room, dining room and bedroom, as well as both traditional and specialty mattresses;
• Home appliances, including refrigerators, freezers, washers, dryers, dishwashers and ranges;
• Consumer electronics, including LED, OLED, QLED, 4K Ultra HD, and smart televisions, gaming products and home theater and portable audio equipment; and
• Home office, including computers, printers and accessories.

Additionally, Conn's offers a variety of products on a seasonal basis. Unlike many of its competitors, Conn's provides flexible in-house credit options for its customers in addition to third-party financing programs and third-party lease-to-own payment plans. Our mission is to make it possible for everyone to purchase quality, long lasting products for their home.

Conn's HomePlus is an equal opportunity employer.